EXCHANGES POLICY

WHAT’S OUR EXCHANGE/RETURN POLICY?

At Nook Decor, every product is thoughtfully crafted with care, just for you. That’s why we ask you to think carefully before making your purchase. Unfortunately, we cannot accept returns or exchanges for the following reasons:

  • Change of mind regarding product styles, colors, types, or sizes.
  • Wrong purchase decisions (e.g., preference for a different product or size).
  • Incorrect shipping address provided by the customer.

If an incorrect address causes your order to fail delivery, the replacement cost and shipping fees will be the customer’s responsibility.

However, if your item arrives damaged, defective, or if you receive the wrong product, we’ve got you covered! Contact us within 14 days of delivery using this form and include clear photos that meet our requirements:

  1. Close-up photo of the shipping label.
  2. Photo of the product packaging.
  3. Detailed photo of the damaged part of the product.
  4. Full product image for issues like incorrect size, wrong product, or quality concerns.

For damaged or incorrect items, we’ll handle the re-shipping costs—no worries about it!

HOW DO I EXCHANGE AN ITEM OR REQUEST A RETURN?

EXCHANGES:

You have 14 days from the shipping date to register an exchange request through this form. Be sure to have your order number and email ready.

Once we receive your request, our team will inspect the attached photos or videos. If approved, we’ll guide you through the next steps for a replacement or refund to your original payment method. Please allow a few business days for the review process.

    Important Notes: 
  • Exchanges due to wrong buying decisions, including size, color, or product preference, are not eligible.
  • Nook Decor does not cover shipping fees for exchanges unrelated to damage or defects.
  • Returns are not accepted if an exchange has already been made.

RETURNS:

Eligible returns must be registered within 14 days of shipping using the process outlined above. For damaged or incorrect items, we’ll cover return shipping and replacement costs. 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or you receive the wrong product, don’t worry—we’ll make it right. Your satisfaction is our top priority!

Contact us within 14 days of delivery using this form with the following photos:

  • A close-up photo of the shipping label.
  • An image of the product packaging.
  • Clear photos showing the damaged part of the product.
  • Full product images for incorrect size, wrong product, or quality issues.

If approved, we’ll send you a replacement or issue a full refund. We’ll also handle the re-shipping costs for wrong or damaged items—no extra burden on you. 

ARE NOOK DECOR PRODUCTS PROTECTED AGAINST MANUFACTURING FLAWS?

Absolutely! At Nook Decor, we stand behind the quality of our products. Every item comes with a guarantee against manufacturing defects. If something doesn’t meet our standards—or yours—simply reach out, and we’ll make it right.